Simple fixtures & fittings i.e. amenities necessary for a period of stay normal at that establishment, very clean and in immaculate condition. Very price-conscious clientele seeking overnight stay service.

An “extra” in hardware and/or service provision when not fulfilling the minimum criteria for the next category up. No mystery guest visit necessary.

Functional and comfortable fixture & fittings, price-conscious clientele who as well as an overnight stay service also want limited amenities (TV, drinks, etc). Differentiation to one star: the rooms are more comfortable and equipped with a TV set and sanitary facilities. Differentiation to three star: the quality of the fixtures & fittings is measured by their functionality, the materials used are of lesser important.

An “extra” in hardware and/or service provision when not fulfilling the minimum criteria for the next category up.

Refined and uniform but homely fixtures & fittings. Clientele aspire to more than a basic overnight stay service and want modest comfort (bath/shower, food, drink, etc.), upscale services offered (reception, drinks, snacks etc.).
Differentiation to two star: refined materials, larger spaces, “lounge” facilities in the room (e.g. seating area, desk) and in the general lounge area. Differentiation to four star: smaller areas, older fixtures & fittings possible if in good condition.

Given that the hardware is very good, refined and up to date throughout the establishment, Superior denotes a clear “extra” in provision of service and services offered, quality tested by a mystery guest check in line with the classification.

First-class fixtures & fittings, i.e. generous spaces with qualitatively good value, up to date fixtures & fittings, good noise insulation. In holiday hotels especially, an extensive range of facilities (e.g. wellness, sport, food & drink, meetings facilities), high level provision of service.
Differentiation to three star: more generous spaces, very high quality furnishings in very good condition owing to high maintenance levels. Clientele expects high quality service and attention.

Given that the hardware is 4* throughout the establishment, i.e. it is superior, qualitatively high value, immaculate and up to date, there needs to be a distinct “extra” in services offered and provision of service, quality checked by a mystery guest in line with classification procedures.

Exclusive, luxurious fixtures & fittings, i.e. refined, high quality and elegant materials with integrated design. Architecture, fixtures & fittings, ambience, services offered of international luxury hotel standard, clientele expects this level of luxury.
Differentiation to four-star: more luxurious, distinctive character, immaculate condition of hardware throughout. Generous spacial configuration, for instance through structural separation of bedroom and lounge areas (suites). Clientele expects uncompromising international luxury hotel amenities. Perfect service provision with high staffing levels, quality checked by a mystery guest in line with classification procedures.

Given that the hardware is uniformly 5* throughout the establishment, i.e., it is luxurious, qualitatively high value, refined, immaculate and up to date, there needs to be a clear “extra” in services offered and service provision, quality tested by a mystery guest in line with classification procedures.